FAQs

Effective Date: 12 June 2026

Welcome to the Faruque's Gift Shop FAQs page. Here you'll find answers to common questions regarding our products, orders, shipping, payments, and store policies.

If you cannot find the information you are looking for, please contact us at support@faruquesgiftshop.com.

GENERAL QUESTIONS

1. What is Faruque's Gift Shop?

Faruque's Gift Shop is an online store offering a selection of home décor products, including candle holders, LED table lamps, plant vase sets, and related decorative accessories.

2. Where are you located?

Our business address is:

927 Manhattan Ave
Brooklyn, NY 11222
United States

3. How can I contact you?

You can contact us via:

Email: support@faruquesgiftshop.com

Phone: +1 929-360-5986

ORDER QUESTIONS

4. How do I place an order?

Simply browse our website, select your preferred product, add it to your cart, and proceed to checkout.

5. Can I modify or cancel my order?

Orders may only be modified or cancelled before processing begins. Please contact us as soon as possible if you need assistance.

6. Will I receive an order confirmation?

Yes. An order confirmation email will be sent after your purchase has been successfully completed.

SHIPPING & DELIVERY

7. How long does delivery take?

Processing Time: 1–2 Business Days
Transit Time: 4–5 Business Days
Estimated Total Delivery Time: 5–7 Business Days

8. What is the shipping cost?

A flat shipping fee of $9.99 USD applies to all orders within the United States.

9. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM (ET)

10. Do you provide tracking information?

Tracking information is provided when available after an order has been shipped.

11. What happens if I enter the wrong shipping address?

Customers are responsible for providing accurate shipping information. Address changes may only be possible before an order enters processing.

PAYMENT QUESTIONS

12. What payment methods do you accept?

We accept major payment methods available during checkout, which may include:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

13. Is my payment information secure?

Payments are processed through payment service providers that use industry-standard security measures.

14. Can my payment be declined?

Yes. Payment authorization is determined by your payment provider, card issuer, or financial institution.

RETURNS & REFUNDS

15. What is your return policy?

We offer a 30-day return window from the date of delivery for eligible items.

16. Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise specified.

17. Do you provide return labels?

Customers are generally responsible for arranging return shipping.

18. What is your refund policy?

Approved refunds are generally processed within 5–7 business days after the returned item has been received and reviewed.

19. Is there a restocking fee?

No. We do not charge a restocking fee.

20. Can I return used items?

Returned items must be unused and returned in accordance with our Return & Refund Policy.

PRODUCT QUESTIONS

21. What products do you sell?

Our current product categories include:

Candle Holders
LED Table Lamps
Plant Vase Sets
Home Décor Accessories

22. Are product colors exactly the same as shown online?

Product colors and appearance may vary slightly due to screen settings, lighting conditions, and manufacturing variations.

ORDER ISSUES

23. What if my order is delayed?

Delivery times are estimates and may occasionally be affected by weather conditions, carrier operations, holidays, or other external factors.

24. What if I receive a damaged or incorrect item?

Please contact us within 3 days of delivery and provide your order number along with photographs where applicable.

PRIVACY & SECURITY

25. Is my personal information protected?

Information submitted through our website is handled in accordance with our Privacy Policy.

26. Do you share my information?

Please refer to our Privacy Policy for information regarding how customer information is collected, used, and shared.

SUPPORT & ASSISTANCE

27. How long does it take to receive a response?

Response times may vary depending on inquiry volume and business hours.

28. What should I include in my email?

Please include:

Your order number (if applicable)
A description of your inquiry
Any relevant photographs or supporting information

CONTACT INFORMATION

Store Name: Faruque's Gift Shop

Business Address:
927 Manhattan Ave
Brooklyn, NY 11222
United States