Refund policy

Effective Date: 12 June 2026

Welcome to Faruque's Gift Shop. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted for purchases made through our website.

By placing an order with us, you agree to the terms described below.

1. Return Eligibility

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • All tags, labels, manuals, and accessories must be included where applicable

  • Proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. Return Window

  • Customers have 30 days from the delivery date to request a return

  • Return requests submitted after this period may not be accepted

  • We recommend initiating your return request as soon as possible after receiving your order

3. Return Shipping Responsibility

Customers are responsible for:

  • Return shipping costs

  • Arranging their own return shipping method

  • Providing a valid tracking number when available

  • Ensuring returned items are packaged appropriately for transit

Shipping charges are non-refundable unless otherwise required by applicable law.

4. Restocking Fee

  • We do not charge a restocking fee

  • Customers remain responsible for return shipping costs

5. How to Initiate a Return

To request a return:

  • Contact us at support@faruquesgiftshop.com

  • Provide your order number

  • Identify the item(s) you wish to return

  • State the reason for the return

  • Include photographs where applicable

Once your request has been reviewed, return instructions will be provided.

Returns sent without prior authorization may not be accepted.

6. Refund Process

After your returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are generally processed within 10 business days after approval

  • Processing times may vary depending on your payment provider, card issuer, or financial institution

You may receive a notification when your refund has been processed.

7. Refund Conditions

Refunds may be approved when:

  • The returned item meets the eligibility requirements

  • The item is received in acceptable condition

  • The return complies with this policy

Partial refunds or no refunds may apply when:

  • Items show signs of use

  • Items are missing components or accessories

  • Items are returned in a condition different from when received

  • Returns do not comply with the requirements outlined in this policy

8. Non-Returnable Items

The following items may not be eligible for return:

  • Used LED table lamps

  • Items that have been installed, assembled, or modified after delivery

  • Damaged plant vase sets caused after delivery

  • Used candle holders showing signs of wear or damage

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

  • Items returned outside the return period

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 3 days of delivery

  • Include your order number

  • Provide a description of the issue

  • Include photographs of the item and packaging where applicable

The information provided will be reviewed and additional instructions will be supplied.

10. Order Cancellations

  • Orders may only be cancelled before processing

  • Once an order has entered processing, cancellation may not be possible

  • Orders that have already shipped cannot be cancelled

11. Exchanges

We do not offer direct exchanges.

If you wish to obtain a different item:

  • Return the original item according to this policy

  • Place a new order separately

12. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your card provider or financial institution

  • Allow additional processing time where applicable

If you still require assistance, please contact us using the information below.

13. Contact Information

Business Name: Faruque's Gift Shop

Business Address:
927 Manhattan Ave
Brooklyn, NY 11222
United States

Email: support@faruquesgiftshop.com

Phone: +1 929-360-5986

Customer Service Hours (ET)

Monday – Sunday
10:00 AM – 6:00 PM

Important Notice

  • Customers are responsible for return shipping costs unless otherwise stated

  • Keep proof of shipment for your records

  • Ensure returned items are packaged appropriately

  • Returns submitted outside the return period may not be accepted

  • Refund processing times may vary depending on financial institutions and payment providers